Support

StitchCraft Studio

StitchCraft Studio turns photos into printable cross-stitch charts. Need a hand? Email hola@jmkr.es and we'll get back to you. Please include your macOS or browser version and, if it's about a specific chart, the steps to reproduce.

Frequently asked

• How do I turn a photo into a chart? Open the app, choose "New from photo" (or drop an image), tune the size, fabric count and palette in the setup step, then continue to the editor.
• What needs paying for? The editor, saving/opening projects, and the materials calculator are free. Only exporting the chart to a printable PDF requires a one-time unlock — an In-App Purchase on the Mac App Store, or a license key on the direct/web version.
• I bought the unlock but export is still locked. On the Mac App Store version, open the unlock dialog and choose Restore a previous purchase. On the direct/web version, re-enter your license key. Still stuck? Email us.
• System requirements. Mac App Store and direct download: macOS 13 or later. The web version runs in any modern browser.
• Refunds. Mac App Store purchases are refunded through Apple (reportaproblem.apple.com). For direct purchases, email us and we'll work it out.

Contact

Email hola@jmkr.es.