Support
Trazo Studio
Trazo Studio builds printable practice notebooks — perspective, isometric, dot and calligraphy grids — and exports them as a clean PDF. Need a hand? Email hola@jmkr.es and we'll get back to you.
Unlocking PDF export
The whole editor is free. Exporting to PDF is a one-time in-app purchase. Choose Export PDF, then Unlock PDF export and confirm the purchase. Once unlocked, export works on every Mac signed in to the same Apple ID.
Restoring a purchase
New Mac, or reinstalled the app? Open the unlock dialog and choose Restore purchase to re-sync the unlock from your Apple ID. No second payment is needed.
Common questions
- Does it work offline? Yes — everything runs on your Mac, nothing is uploaded.
- What can I export? A print-ready PDF at A5 or A4, one page per sheet.
- Where are my projects? Saved as
.trzsfiles wherever you choose, plus an automatic local backup of your current project. - Refunds? Mac App Store purchases follow Apple's standard refund process (reportaproblem.apple.com). For direct purchases, email us and we'll sort it out.
Managing or recovering a license
If you bought the direct download or web version, your license key was emailed to you by Lemon Squeezy at the time of purchase. Check your inbox (and spam folder) for a message from Lemon Squeezy.
You can also view all your purchases and license keys in the Lemon Squeezy customer portal. Log in with the email address you used at checkout to find your order and copy your license key from there.
Need to use the license on a new device, or free up an activation? In the Lemon Squeezy customer portal you can see every activated device and deactivate the ones you no longer use. Once deactivated, that slot is free and you can activate on a new machine. Still stuck? Email us.
Contact
Email hola@jmkr.es.